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  1. My computer doesn't recognize the hard drive.(HD-GDU3 series)
    [Answer ID: 15316]
    If your computer sometimes recognizes the hard drive, click here and update the firmware.If your computer doesn't recognize the hard drive at all, please contact our technical support for more information or ask replacement....
  2. HD-HB U2 on a Mac OS X update 10.5.7
    [Answer ID: 14117]
    Since the latest Mac OS X update 10.5.7 the Drivestation HD-HB U2 series won't be recognized anymore by the Mac.There is no solution currently available.
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